Offres d'emploi

Who are we? Fednot ICT, with more than 90 IT specialists, is a highly reputable organization that develops innovative solutions for all the Belgian notaries and supports the 1000+ notary offices in their digital transformation journey.   We build applications for citizens - like Biddit, eStox and Izimi– that simplify interactions between notaries, the citizens and public services.   Other applications that we have in our portfolio automate secure digital communication between stakeholders and improve the overall user experience.   Our solutions are based on state-of-the art technologies in the domains of process automation, artificial intelligence, cloud-native solutions, security and UX design.   We are Fednot, the Royal Federation of Belgian Notaries, one of the largest employers' federations of the country.   To support our notaries, their employees and all the citizens who call on our expertise, we need talents like you.   Experienced Service Management Officer   Are you ready to shape the future of service management? Join us as an Experienced Service Management Officer and play a pivotal role in ensuring top-notch IT service levels and customer satisfaction!   Ready to dive in? What are your Key Responsibilities: - Propose and Maintain Service Levels: Develop and propose IT service levels (SLs) and key performance indicators (KPIs), consolidating inputs from architecture and product teams. Continuously assess the relevance of SLs and suggest improvements or adjustments as needed. - Customer Engagement: Conduct regular IT SL reviews with notary institutions, providers/suppliers, partners, and other stakeholders to ensure alignment and satisfaction. Serve as a primary contact point for major incidents or problems, ensuring clear communication and resolution. - Process Optimization: Contribute to the implementation and continuous improvement of ITIL processes, including problem management, event management, change management, service catalog management, incident management, and asset management. - Change Advisory Board (CAB) Participation: Participate in the Change Advisory Board to review and assess the priority of changes, ensuring that service levels are considered in change preparation and release. - Resource Coaching: Provide coaching and support to Fednot employees involved in service management processes, fostering a culture of excellence and continuous improvement. Key Relationships: - Internal: Collaborate with 1st lines, Level 3 support, product management, service management, and other Fednot strategic units. - External: Engage with level 3 support, service management of suppliers, government partners, notary IT providers, and notaries. Required Skills and Qualifications: - Master's degree or equivalent experience. - Certification in ITIL, Kepner & Tregoe, or equivalent root cause analysis methodology. - Proficiency in UML, BPMN, and IT service management tools. - Exceptional communication, negotiation, and leadership skills. - Strong problem-solving and analytical abilities. - Minimum of 2 years of professional experience in an IT-related domain. - Language Proficiency: - Native French or Dutch with strong passive knowledge of the second language, along with proficient working English skills. We offer... - Homeworking: (hybrid) 2d/week in the office (2min. away from the Train Station of Brussels Central) and 3d/w from home. - Challenging and stimulating work environment, using the latest technologies; - Opportunity to make a significant impact on IT service delivery and customer satisfaction. - Fostering a creative, autonomous and open atmosphere, within a growing and economical stable sector; - Room for future personal development and creativity; - Competitive salary package, extralegal advantages, insurance coverage, car, bonus and net allowance, public transport, luncheon vouchers. Where to find us?   We are settled in bright new offices within the Marquis building. We’re located right in the center of Brussels, next to the Saint Michel & Gudule Cathedral. The Metro Station is right by the corner and the Central Train Station is just two blocks away.   Where are you going to work?   Hybrid: In the office (40%) & Homeworking (60%).   If you apply with us, your CV and motivation letter, which include identification details, details related to the profession and academic curriculum, will be kept in our database for 3 years for reasons of justified interest (e.g. contacting us for a new job). These data will not be exchanged with third parties, unless there is a legal obligation to do so. You can always exercise all rights included in the GDPR in particular, right to access and information, right to data erasure, right to limitation of processing, right to rectification, right to objection and right to lodge a complaint with the supervising authority, by contacting info@privanot.be. We ensure that all your personal data are treated in accordance with the applicable privacy legislation.

  Who are we?   As a division of Fednot, the service unit ICT develops high quality and innovative solutions that support notaries in their digital transformation journey and to improve the overall user experience of the notaries and their customers.   FedNot serves more than 1000 notary offices.   The solutions are based on state-of-the art technologies in the domains of automation, artificial intelligence, cloud, security and UX design.   We are looking for an experienced Functional Analyst.   Do you have a passion to use state-of-the art technologies, develop solutions with impact, work in a stimulating and fun work environment? Then this could be your next step.   The job:   As a Functional Analyst you represent the client in the product team and you tune in with all stakeholders.   You are end-to-end responsible for the user stories: writing and validation in collaboration with client and/or product manager, acting as SPOC for the developers in the team and validation/testing once developed.   You want... - To map the functional requirements in order to fully understand the customer’s needs ; - To write the high level analysis with the appropriate level of details; - To prepare the user stories (= detailed analysis) ; - To facilitate estimation and planning sessions together with the IT product lead ; - To function as SPOC for all functional questions during the development process and being the bridge between the customer and the IT product team ; - To validate development by testing the functionalities as written in the user stories on behalf of the customer’s needs ; - To assure common understanding and sharing of information with the complete IT product team on a daily basis. You have... - Preferably a Master Degree or equivalent by experience in IT related domain; - +3 years experience in functional/technical analysis; - Strong analytical and problem-solving skills ; - Negotiating skills, ability to drive constructive discussions and reach consensus ; - Being able to explain complex matters in an easy way ; - Ability to build a Data Protection Impact Assessment in the context of GDPR requirements; - Practical knowledge of UML/BPMN; - Proven practice of Agile Scrum/Kanban; - Mastering tools as Jira, Confluence, Enterprise architect; - The ability to create a sense of urgency and an atmosphere of openness in which mistakes are admitted and problems are brought to the surface so that they can be solved asap ; - IT /technical background to support the dev team in describing API’s using swaggers,.... You are... - Able to demonstrate a positive attitude towards the organization and its stakeholders ; - An excellent communicator, both in oral and written communication ; - Assertive and showing initiative ; - A real team player Ready to take responsibility for and show commitment to your work ; - Always looking for learning opportunities ; - Result driven and never diminish quality for speed ; - Flexible in dealing with task switches and interruptions ; - Fluent in both Dutch and French, plus IT linked English. We offer... - Challenging and interesting projects to work on, using the latest methodologies and technologies, within a growing and economical stable sector; - Room for future development, room for employees to develop creativity and autonomy, fostering an open atmosphere; - Competitive salary package, extralegal advantages, insurance coverage, car, bonus and net allowance, public transport, luncheon vouchers, and the possibility to build up holidays. Where to find us?   We’re located right in the center of Brussels, next to the Saint Michel & Gudule Cathedral. The Metro Station is right by the corner and the Central Train Station is just two blocks away.   Where are you going to work?   Hybrid: In the office (40%) & Homeworking (60%).     If you apply with us, your CV and motivation letter, which include identification details, details related to the profession and academic curriculum, will be kept in our database for 3 years for reasons of justified interest (e.g. contacting us for a new job). These data will not be exchanged with third parties, unless there is a legal obligation to do so. You can always exercise all rights included in the GDPR in particular, right to access and information, right to data erasure, right to limitation of processing, right to rectification, right to objection and right to lodge a complaint with the supervising authority, by contacting info@privanot.be. We ensure that all your personal data are treated in accordance with the applicable privacy legislation.   #LI-hybrid

Who are we?   Fednot ICT, with more than 90 IT specialists, is a highly reputable organization that develops innovative solutions for all the Belgian notaries and supports the 1000+ notary offices in their digital transformation journey.   We build applications for citizens - like Biddit, eStox and Izimi – that simplify interactions between notaries, the citizens and public services. Other applications that we have in our portfolio automate secure digital communication between stakeholders and improve the overall user experience.   Our solutions are based on state-of-the art technologies in the domains of process automation, artificial intelligence, cloud-native solutions, security and UX design.   We are Fednot, the Royal Federation of Belgian Notaries, one of the largest employers' federations of the country.   To support our notaries, their employees and all the citizens who call on our expertise, we need talents like you.   AND for our https://www.biddit.be team, we are looking for a Developer ! Do you have a passion to use state-of-the art technologies, develop solutions with impact, work in a stimulating and fun work environment? Do you want to be an actor on the security-aware culture and to actively participate to strengthen security in our products and services? Then this could be your next step.   The job:   As an experienced medior full stack developer, you are member of an agile DevOps team that builds applications with added value to the notary community. You have a full product lifecycle responsibility of your applications. You’ll be working in close co-operation with the product manager, -owner, architect, scrum master and other tech leads of the team.   You will be responsible for: - Develop, test, deploy and maintain applications as defined by the epics and related user stories, conformant to Fednot’s technology-, quality- and security- standards and guidelines; - Adopt new concepts and technologies that bring value in a pragmatic way; Actively participate in all agile ceremonies; - Continuously improve and learn. You have: - Bachelor degree in Computer Science or have a related experience; - At least 3 years of working experience in a similar role; - Experience in agile development; - Experience in these technologies: Back-end: Java 11, REST API’s, Spring, SQL, Front-end: Angular (RxJs, …), JavaScript, HTML/CSS; Devops: Kubernetes; - Experience with CI/CD tools: Bamboo; - Good knowledge of Domain Driven Design, design patterns; - Knowledge of cloud native development and cloud architecture is a plus; - Fluent in Dutch OR French AND a professional proficiency in IT-related English; - Open-minded to new ideas; - Pro-active, autonomous, pragmatic & flexible thinker and do-er; - A real teamplayer. We offer... - Homeworking: (hybrid) 2d/week in the office (2min. away from the Train Station of Brussels Central) and 3d/w from home. - Challenging and stimulating work environment, using the latest technologies; - Fostering a creative, autonomous and open atmosphere, within a growing and economical stable sector; - Room for future personal development and creativity; - Competitive salary package, extralegal advantages, insurance coverage, car, bonus and net allowance, public transport, luncheon vouchers. Where to find us?   We are settled in bright new offices within the Marquis building. We’re located right in the center of Brussels, next to the Saint Michel & Gudule Cathedral.   The Metro Station is right by the corner and the Central Train Station is just two blocks away.   Where are you going to work?   Hybrid: In the office (40%) & Homeworking (60%).   If you apply with us, your CV and motivation letter, which include identification details, details related to the profession and academic curriculum, will be kept in our database for 3 years for reasons of justified interest (e.g. contacting us for a new job). These data will not be exchanged with third parties, unless there is a legal obligation to do so. You can always exercise all rights included in the GDPR in particular, right to access and information, right to data erasure, right to limitation of processing, right to rectification, right to objection and right to lodge a complaint with the supervising authority, by contacting info@privanot.be. We ensure that all your personal data are treated in accordance with the applicable privacy legislation.   #LI-hybrid